Phone: (+40) 728 031 823
rezervari@smptravel.ro
EN
EN
Book now

Privacy Policy

Last updated: [26.09.2025]

At SMP Travel Cluj we respect your privacy and are committed to protecting the personal data of our visitors and customers. This policy explains what data we collect, how we use it and what your rights are under Regulation (EU) 2016/679 (GDPR).

1. Who we are

Our website is: https://smptravel.ro
Top Instal SRL – Anton Pann 28-30, Cluj-Napoca, Romania
Email: rezervari@smptravel.ro
Phone: +40 728 031 823

2. Personal data we collect

We may collect the following data:

  • Data you provide through contact and booking forms: first name, surname, email address, phone number and booking details.
  • Technical data: IP address, browser type, operating system, session data and on-site behaviour (via cookies and analytics tools).
  • Data arising from your interaction with the site (comments, accounts created, bookings).

3. Why we collect data

We use personal data for:

  • Providing our services and managing bookings.
  • Communicating with users (email, phone).
  • Improving the browsing experience and the functionality of the site.
  • Meeting legal and security obligations.
  • Marketing and promotional activities (only with your explicit consent).

4. Legal basis for processing

Data is processed on the basis of:

  • Consent (Article 6(1)(a) GDPR).
  • Performance of a contract or steps taken at your request (Article 6(1)(b) GDPR).
  • Legal obligations (Article 6(1)(c) GDPR).
  • The legitimate interest of the controller (Article 6(1)(f) GDPR).

5. Cookies and similar technologies

Our website uses cookies for functionality, analytics and marketing. Full details are available in Cookie Policy.

6. Who we share data with

We may share personal data only in the following situations:

  • With IT and hosting providers, strictly for the operation of the website.
  • With public authorities, where we are required to do so by law.
  • With service partners (for example payment processors), only where necessary to deliver the services you have booked.

7. How long we keep data

  • Data collected through comments and bookings: kept indefinitely, in order to recognise and automatically approve future comments and to manage our services.
  • Login and account data: kept until the account is deleted.
  • Marketing data: kept until you withdraw your consent.

8. Your rights

Under the GDPR, you have the following rights:

  • The right of access to your personal data.
  • The right to rectification of your data.
  • The right to erasure (“the right to be forgotten”).
  • The right to restrict processing.
  • The right to data portability.
  • The right to object to processing.
  • The right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP).

To exercise these rights, you can contact us at: rezervari@smptravel.ro

9. Data security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction.

10. International data transfers

We do not transfer personal data outside the European Economic Area (EEA). Should this become necessary in the future, we will ensure compliance with GDPR data protection rules.

11. Changes to this privacy policy

We reserve the right to update this policy from time to time. We recommend checking this page regularly to stay informed of any changes.